Policies and plans
Our guidelines for looking after our visitors, employees and business with respect, equality and fairness.
Looking after our visitors
We are committed to making your experience welcoming, safe and inclusive.
Reconciliation Action Plan
Our vision for reconciliation is an Australia that acknowledges and accepts the history of our country and the impacts and effects this shared history has on all of us. For MoAD, this vision translates to a commitment to truth telling and acknowledging the complex history of Australia’s democracy and its impacts on Aboriginal and Torres Strait Islander Peoples.
Disability Inclusion Action Plan
We want all our visitors, staff and volunteers to enjoy the museum. Our Disability Inclusion Action Plan outlines our commitment to improve accessibility and inclusion in our exhibitions, public programs, museum spaces, facilities and digital experiences.
Client Service Charter
We want to provide excellent customer service to our visitors. These are the standards of service you can expect when you come to MoAD.
Complaint handling policy
Learn how MoAD manages and responds to complaints in our Complaint Handling Policy.
Community guidelines
Find out how to participate in conversations on our website and social media platforms in our Community Guidelines.
Conditions of entry
To help ensure the safety of visitors and staff, and to protect our heritage building and exhibitions, along with information on photography and filming, please read our Conditions of Entry.
Privacy
Understand how MoAD handles personal information in our Privacy statement.
Ticketing
For ticketing terms and conditions for events purchased from MoAD, visit Ticketing Terms and Conditions.
Artificial intelligence transparency statement
To understand how and why MoAD uses artificial intelligence (AI), read our AI Transparency Statement.
Looking after our employees
We are committed to providing a safe, inclusive and respectful work environment.
Work, health and safety
Reporting problems at work
The museum is committed to the highest standards of ethical and accountable conduct, and to a culture that encourages reporting of wrongdoing. If you work in the public sector, whether as an employee or a provider, let us know if you see something that's not right – whether it's a safety problem, environmental damage, money being wasted or something illegal. Whistleblowers are protected by law.
- How to make a disclosure
- You can also find information at the Commonwealth Ombudsman
- Phone: 1300 362 072
- Email: PID@ombudsman.gov.au
Determining breaches of the Code of Conduct and deciding sanctions
MoAD has established procedures for determining whether an employee or former employee has breached the APS Code of Conduct and the sanctions, if any, to impose.
Reporting fraud
If you are an employee or a member of the public and have information relating to fraud or suspected fraud that may involve the museum, please use one of the following methods to report it.
We take reports of fraud very seriously. All reports will be investigated. Your report will be confidential and you can stay anonymous. If you provide contact details, our Fraud Control Officer will contact you to confirm your report has been received.
- Phone: 02 6270 8171
- Email: FraudControlOfficer@moadoph.gov.au
- Mail: Fraud Control Officer, Governance and Strategy, Museum of Australian Democracy at Old Parliament House, 18 King George Terrace, Parkes, ACT 2600
APS Census
The APS Employee Census collects staff feedback about working at MoAD and the Australian Public Service. The results reflect how we feel about working here.
Business
Buying from small business
We love to support small business. We advertise for goods and services at AusTender. We pay all correct invoices within 30 days, in line with the government's 30 day payment policy.
Procurement
Procurement is about how we get goods or services to run our business. Because we are a government-run organisation, there are rules about how we do this.
If you'd like to do business with MoAD at Old Parliament House, check out AusTender for The Old Parliament House Annual Procurement Plan. You can also find more helpful information at Selling to the Australian Government.
Procurement complaints
We take all complaints seriously. Read more about complaints regarding procurements processes in our Procurement Complaints Policy.
Security
Vulnerability Disclosure Program
We encourage members of the security community to report security vulnerabilities to us. Find out how to report a vulnerability in our Vulnerability Disclosure Program.
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Learn
Driven by an inquiry approach and critical reflection, we empower young people to become active citizens.
About Old Parliament House
Old Parliament House was the home of Australia’s federal government from 1927 to 1988.
Contact us
Do you have questions or feedback for us?
Careers
Join our team and help us tell the story of Australian democracy.
Media
Find our latest media releases, download publicity images and request interviews and film shoots.