Ticketing terms and conditions
Except where expressly indicated to the contrary, these Terms and Conditions apply to all tickets for events purchased from MoAD whether in person, by telephone or online.
By purchasing Tickets you agree to be legally bound by these Terms and Conditions. You agree to ensure that any relevant Ticket holder is made aware of and agrees to be legally bound by these Terms and Conditions.
1. Tickets – Conditions
1.1. All prices quoted are in Australian dollars and are Goods and Services Tax (GST) free.
1.2. The Ticket and entry to MoAD or an Event is subject to these conditions, MoAD policies and any other special conditions that may be applicable to an Event.
1.3. Visitors will not be admitted without a valid admission Ticket.
1.4. Tickets may be invalidated if any part is removed, altered or defaced.
1.5. Tickets may not be cancelled, exchanged or refunded except as provided for under ‘Refund/Exchange’ (see clause 4 below).
1.6. MoAD reserves the right to charge a fee to replace any Ticket.
1.7. MoAD takes all reasonable care to ensure that all details and prices of Events on the MoAD website are correct at the time of online publication. Ticket prices are subject to change without notice in relation to future sales.
1.8. Sale and promotional Ticket offers are only available at the lower price whilst the allocation lasts and during the designated sale period. MoAD reserves the right to withdraw any offer at any time.
1.9. Advertised Events may be varied without notice. MoAD reserves the right to vary prices, capacity or activity at any time.
1.10. MoAD reserves the right to refuse entry in accordance with clause 5 below.
1.11. It may be a condition of entry to MoAD and/or individual Events that a search of a Ticket holder and/or their possessions (including cloaking and bag checks) will be required at the time of entry.
1.12. Where concessional pricing is applicable, suitable and valid identification must be provided at the Event. If you hold a Companion Card you may be eligible for a free Ticket for one companion. Holding a Companion Card does not indicate that a particular offer is accessible. Companion Card holders must call MoAD reception before purchasing a Ticket in order to check eligibility, accessibility and arrange for an additional Ticket.
1.13. If Ticket holders arrive late to an Event, they will be permitted entry only at a time deemed appropriate by MoAD in its absolute discretion. MoAD may exercise its discretion to refuse entry to Ticket holders if it considers this to be appropriate in the circumstances.
1.14. MoAD reserves the right to prohibit cameras, and other recording devices. MoAD reserves the right to record, broadcast or telecast any Event.
1.15. Ticket holders are not permitted to bring alcohol or to smoke at MoAD premises. Food or drink is allowed only in specified areas.
1.16. Ticket holders enter MoAD premises or an Event at their own risk. MoAD will not be responsible for any loss, damage or injury arising from a pre-existing medical condition or due to a breach of these Terms and Conditions.
1.18. By attending an Event offer, Ticket holders consent to being photographed, filmed and recorded. Ticket holders acknowledge that in order to enhance security, surveillance equipment (including security cameras) may be used at MoAD or the Event. Ticket holders also consent to MoAD or law enforcement agencies’ use of any such film, image or recording at their discretion without compensation or further notice.
1.19. Tickets may not, without the prior written consent of MoAD, be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotion or other commercial purposes (including competition and trade promotions) or to enhance the demand for other goods or services either by you or a subsequent Ticket holder. If a Ticket is sold or used in breach of this condition, the Ticket may be cancelled without a refund and the Ticket holder may be refused admission.
1.20. For admission to licensed areas at an Event Ticket holders may be required to provide proof that they are over 18 years of age. Acceptable identification includes a valid driver's licence, passport or proof of age card.
1.21. MoAD may vary or update these Terms and Conditions by publishing the updated Terms and Conditions on its website at moadoph.gov.au/about/ticketing-terms-and-conditions. Ticket holders are bound by any such revisions.
2. Secure payments
For online and telephone Ticket purchases:
2.1. MoAD accepts the following payment methods: Visa, Mastercard, American Express and Braintree, in Australian dollars only.
2.2. Payment is processed immediately with your Ticket purchase. To ensure protection of your credit card details, credit card payments are processed using a secure, third party payment gateway service run by Braintree – A PayPal Service. Credit card details are encrypted and cannot be accessed by MoAD.
2.3. Details about our secure payment partner, Braintree, can be found on the Braintree website.
For online and telephone Ticket purchases:
3.1. Once MoAD has received full payment, you will receive a confirmation email confirming the purchase to the email address supplied. The booking confirmation email will include the e-ticket(s) or booking confirmation for the Event.
4. Tickets – Refund / exchange policy
4.1. Cancelled or re-scheduled performances
In the rare circumstance that MoAD cancels or re-schedules an Event, MoAD will advise you at the earliest opportunity of the change via the email address that you have provided. Ticket holders will be entitled to attend the re-scheduled Event. If Ticket holders are unable to attend the re-scheduled Event, or if the Event is cancelled, MoAD will provide a full refund to you. If a Ticket holder cannot attend the re-scheduled event you must notify MoAD within 14 days of being advised of the change to be entitled to a refund.
4.2. Ticket holder unable to attend
It is the Ticket holder’s responsibility to arrive on time for an Event. MoAD is not required to provide an exchange option or refund where a Ticket holder is unable or chooses not to attend the Event, arrives late and cannot be admitted, or has been refused entry or evicted from MoAD or the Event. .
4.3. Expectations not met
MoAD is not required to refund the Ticket price on the grounds that an Event has not met your expectations. MoAD acknowledges that in the event of any misleading or deceptive representation by MoAD, you have rights under the Australian Consumer Law.
4.4. Refund & exchange requests
Subject to any restrictions in these Terms and Conditions, if you feel you have a valid reason to receive a refund or Ticket exchange you are required to request it in writing within a reasonable time. You should provide your name and contact details, name and date of the Event, Ticket type and quantity, booking and payment details, whether you are requesting a refund or exchange and the reason for the request. The original Ticket(s) and proof of purchase will be required.
A Ticket holder must have the appropriate and valid form of concession to be eligible for the concession rate. Appropriate identification will be required either at the time of purchase or entry. Ticket holders having one of the following cards are eligible for the concession rate:
- Centrelink issued: Pensioner Concession cardholders (PCC) *
- Holders of Seniors cards issued by any Australian State or Territory government
- Veterans’ Affairs cardholders*
- Full time secondary or tertiary student cards (e.g. NSW Senior Secondary Student Concession Card or interstate equivalent; NSW Tertiary Student Concession Card or interstate equivalent; or the International Student Identity Card (ISIC))
- Centrelink issued: Health Care Card (HCC)*
* Note: Cardholders only (not their dependants listed on the card) are entitled to the concession price.
4.6. Where an Event has been cancelled or purchased Tickets are not available, MoAD will contact you via the email address provided to organise a refund or exchange.
5. Right to refuse entry or remove a ticket holder
The circumstances in which MoAD may refuse admission or remove a Ticket holder from MoAD or an Event include, but are not limited to, the following:
- where a valid Ticket or proof of purchase is not produced;
- where proof of a concession entitlement is not produced;
- where a Ticket has been obtained by illegal means or has been purchased or obtained through an unauthorised source;
- where a Ticket holder refuses to undergo a personal search or a search of their possessions (including cloaking and bag checks) where the conditions of entry state that a search may be required;
- where a Ticket holder has in their possession or refuses to surrender any object, article or animal that is not permitted by MoAD to be brought into or used in MoAD or the Event;
- where the Ticket holder is behaving in a disorderly, offensive, threatening or inappropriate manner;
- where the Ticket holder refuses to remain in the area or seat designated on the Ticket; or
- where the Ticket holder is in breach of these Terms and Conditions or other special conditions applicable to an Event.
6.1. Event: includes any MoAD activity for which Tickets are required. This may include activities, programs, talks, tours or other events whether or not held on MoAD premises. An event Ticket only includes general admission to MoAD where specified.
6.2. MoAD: means the Museum of Australian Democracy and where applicable includes the location where an Event is held.
6.3. Ticket: means a valid ticket, e-ticket or wristband to an Event.